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Citydata Technology (Citydata) offer a number of services and products designed to assist
organisations make the correct choices when researching new or replacement WAN connectivity.
Citydata work with the customer to understand the network from packet level up; we then
use our unique knowledge of carriers' products & technologies to recommend the most relevant
choice for our customers.
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Cisco Unified Communications Manager Consultancy
Cisco Unified Communications Manager (former Cisco Call Manager) is an enterprise-class IP telephony
call-processing system that provides traditional telephony features as well as advanced capabilities,
such as mobility, presence, preference, and rich conferencing services.
At Citydata our Cisco Unified Communications Manager consultants work with our customers to overcome
concerns of the complex technology and to deliver smooth migrations and improvements to IP Telephony
networks.
We offer cutting-edge Cisco Call Manager Consultancy & Consulting Services on generic Voice over IP
and in the emerging Unified Communications market segment. Our Cisco Expert Specialists provide Cisco
Unified Communications Manager Support Services on:
- Installation & Operation of Cisco Unified Communications Manager
- Troubleshooting & Maintenance of Cisco Unified Communications Manager
- Internal calls and calls to the PSTN
- Cisco Unified Communications Manager Media Resources & Voice mail
- Dial plan configuration Cisco Unified Communications Manager
- On-cluster configuration
- Secure Cisco Unified Communications IP Telephony
- Call admission control to prevent oversubscription of the IP WAN
- Cisco Unified Communications Manager Express in SRST mode
- Call processing resiliency in remote sites using SRST & MGCP
Our Citydata Call Manager Consultants are able to provide product consultancy,
Design reviews, Network and Security Design, Configuration, Operation,
Troubleshooting and Maintenance of VoIP Network Infrastructures. If you
need quick, friendly, professional, cost effective and reliable Cisco Unified
Communications Manager Consultancy Services - then please contact us today.
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Cisco Network Management Consultancy
Citydata offer leading edge Cisco Network Management Consultancy services on network infrastructures.
May it be a pure Cisco based network or may it consist of multi-vendor equipment, we have the expertise.
At Citydata we understand that many networks have grown historically and do not always follow best
NMS (Network Management System) practises.
Our Cisco Network Management Specialists & CiscoWorks Consultants understand that many networks
grow and develop over time without strictly adhering to NMS (Network Management System) best practices.
Having audited your network infrastructure, they will advise the best course of action in order to
optimize the management of your network. Following that, the consultants will provide you with
comprehensive white papers and suggest a solution that takes into account three crucial
factors ? manageability, security and scalability.
Our Network Management & Cisco NMS Support Services include the following:
- CiscoWorks LMS (LAN Management Solution)
- CiscoWorks RME (Resource Manager Essential)
- CiscoWorks Campus Manager
- CiscoWorks IPM (Internetwork Performance Monitor)
- CiscoWorks DFM (Device Fault Manager)
- Cisco Security Manager (CSM)
- Cisco Secure Access Control Server (Cisco ACS)
- Cisco MARS
- HP Openview
- Omnibus Netcool
- Spectrum
- Tivoli Netview
- Nagios
- Generic Network Management (SNMP, RMON, Netflow, Syslog etc.)
Networks become larger and more sophisticated every year as they continue to support the ever increasing
demand for new services. Consequently, the task of controlling, monitoring and managing a network effectively
is becoming increasingly complex.
At Citydata, we have consultants, specialising exclusively in Network Management that can facilitate the
effective implementation or re-design of your network management systems, in order to ease your day to
day operations. Furthermore, our consultants are able to assist companies of all sizes, having successfully
optimized networks consisting of fewer than 10 network components, to those of large, multinational companies.
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Cisco Voice Consultancy
VoIP is more popular than ever. The cost savings it brings to companies are significant.
At Citydata our Cisco Voice consultants work with our customers to overcome concerns of
the complex technology and to deliver smooth migrations and improvements to IP Telephony
networks.
We offer cutting-edge Cisco Voice over IP Consultancy & Unified Communications Consulting,
providing Cisco Consultancy & Consulting Services on generic Voice over IP and in the
emerging Unified Communications market segment. Our Cisco Specialists provide Cisco VOIP
Support Services on:
Our Network Management & Cisco NMS Support Services include the following:
- Cisco Call Manager
- Cisco Unified Communications Manager
- Cisco Unified Contact Center
- Cisco Unified MeetingPlace
- Cisco IP Communicator
- Voice Gateways
- SIP
- H.323
- Quality of Service (QoS)
- Voice & Video Conferencing
- IP Telephony & Cisco Unity
- Voice over Wireless LAN (VoWLAN)
- Messaging Service
- Cisco Rich Media
- Non-Cisco VoIP solutions
Our Citydata Voice over IP Consultants are provide product consultancy, Design reviews,
Network and Security Design, Configuration, Operation, Troubleshooting and Maintenance of
VoIP Network Infrastructures. If you need quick, friendly, professional, cost effective and
reliable Cisco VoIP consultancy services - then please contact us today.
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Wide Area Network Consultancy & Design
With a highly experienced staff background at design level within Telecommunication companies,
carriers & Systems Integrators, Citydata's independent knowledge of WAN technologies and the WAN
marketplace is unrivalled.
Our Consultancy & Design service allows customers to attain a thorough, packet-level knowledge of
their applications and network requirements before designing a solution to last a number of years.
Combine Citydata's vast experience of application delivery over the WAN with a working knowledge
of carrier networks, and you are presented with Citydata's proposition. This is the ability to
independently design the most relevant WAN connectivity solutions for our customers - irrespective
of carrier or manufacturer.
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Wide Area Network Troubleshooting
Many networks are poorly designed or have grown organically over the years. This eventually manifests itself in application performance issues at some point - often over a Wide Area Network.
Citydata's professional services team are able to draw on many years of network troubleshooting, particularly within the carrier & systems integrator arena, to systematically and logically locate the cause(s) of unsatisfactory performance.
Our approach is to determine whether the issue is application, server or network based and then drill down to locate the source of the issue. The IT teams we work with are then presented with a full report, evidence & recommendations.
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Rollout & Support
Should our customers wish to take our thorough understanding of their networks a stage further, Citydata
provide a customer focused, tightly driven rollout & support service, capable of delivering the most
complex networks across the UK.
Our high level design service, staffed by key people with minimum CCNP accreditation provides the design
foundations of any WAN.
Partnerships with the majority of UK telecom carriers allow Citydata to roll out the network solution
relevant to your business requirements. Citydata are able to deliver 24x7x365 fully manned support provides
outstanding remote fault resolution, while partnerships with UK wide network specialists provide on site
hardware replacement to every far flung corner of the UK.
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Citydata provide a number of services to ensure that a customers LAN - the backbone of the data
network - is running as efficiently and cost-effectively as possible.
From troubleshooting performance issues to designing new networks incorporating wireless
connectivity, Citydata have unrivalled technical and commercial skills in ensuring that our
customers invest in the correct technology for them.
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Local Area Network Troubleshooting
Citydata's technical team can thoroughly research LAN performance issues on behalf of our customers,
resolving issues leading to poor application performance.
From full physical testing at layer 1 (including OTDR fibre testing), through network design and on to
understanding packet level application traffic flows, Citydata will conduct a thorough, structured
examination of a LAN to uncover any performance issues.
This can be done as a standalone exercise or as a prelude to more formal LAN consultancy & design services.
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LAN Consultancy & Design.
Citydata provide services that allow organisations to plan their new LAN's carefully and with tomorrow's
bandwidth-hungry applications in mind.
Our expertise in preparing LAN infrastructures for VoIP, Storage Area Networking and other time sensitive
applications is unrivalled.
Citydata's design team, again with a minimum of CCNP accreditation, can draw on significant experience,
retaining the fundamentals that ensure correct network design. Combined with this, our in-depth knowledge
of device functionality and new network technologies means we never design a network by simply "throwing
hardware" at a solution.
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Wireless Connectivity.
Citydata provide bespoke design, implementation and support services for bespoke and often complex
wireless network architectures.
We provide fully planned wireless LAN (802.11 in all guises) rollouts, using in-depth site survey
techniques up-front to design the most efficient and cost effective networks for our customers.
We then recommend and implement the most relevant network design, taking into account applications
to be delivered, performance, resilience and cost.
Our knowledge of network and wireless data security ensures that any implementation is inherently
hardened, as secure as possible but within the requirements laid down by our customers.
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Citydata offer a range of security services & products, designed to allow IT decision makers
to select the level of assistance they require. From simple product supply to full-blown
architecture design and security policy support, Citydata's data security professionals will
ensure that corporate data remains as secure as possible on an ongoing basis.
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Internal Vulnerability Assessments.
A unique service, allowing an IT team to deploy a full-time managed device on the internal LAN & constantly assess the internal vulnerabilities on their network.
Different from the one-off "snapshot" vulnerability assessment, this service allows teams to isolate
specific areas of the network and then repeatedly assess for specific vulnerabilities as and when required.
Options include BS7799, HIPAA and Sarbanes Oxley compliance monitoring. Crucially, all corporate
vulnerability data never leaves the LAN for analysis - report generation utilities stay in house,
ensuring full data integrity and privacy.
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Unified Threat Management provision.
The days of perimeter firewalls are long gone - protection must now be distributed throughout the network, covering all forms of attack.
Citydata specialise in providing, integrating & managing Unified Threat Management devices & product families across the network estate.
From clientless network access control LAN switches providing wire speed edge protection through to centralised devices delivering
world-leading AV, IPS, Anti-Spam, Content Filtering and firewall functionality. Citydata will provide a structured approach to data
security across the landscape of threats.
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Security Management Services
All experts agree that there is no single solution to data security. This is because the nature of threats
is constantly evolving. In 2004, many felt hacking to be the prominent problem. Now many experts agree
that blended threats, utilising different forms of co-ordinated attack, are the biggest problem faced by
organisations.
Citydata offer a cost effective annual support service, designed to assist IT teams in the seemingly
never-ending task of keeping up to date with these changes. From re-configuring your security devices &
allowing new applications to function across the entire network to more complex ongoing IPS & IDS tuning,
Citydata's services ensure that your investment in data security technology is not wasted.
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Social Engineering Testing
As larger organisations' data becomes ever more valuable, blended threats often include human interaction
to achieve their goals.
You may have invested heavily in a secure architecture and now enjoy few vulnerabilities - but can your
organisation be sure that its staff & operational weakness do not compromise this?
Citydata offer a unique Social Engineering testing service, familiar to those with CISSP credentials
and / or security training. A project methodology is agreed at high level, then trained staff will
attempt to access network resources at various levels using social engineering techniques.
his service helps to identify areas of improvement required in physical security & staff training
across an organisation and can assist organisations implement a more rigorous awareness of
(and adherence to) data protection principles.
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